The trips in this brochure have been organised by EUROPA MUNDO VACACIONES S.L. (c.i.c.ma 904 - Spain) a company in the JTB group, with a registered business address at Calle García de Paredes 55, 1º, 28010 Madrid, Spain.
Any error or change that is detected after the publication of this booklet will be included and updated on the Errata page of the www.europamundo.com website. These errors will be corrected in the “My Trip” documentation if you purchase a tour.
The services provided by Europamundo Vacaciones S.L. are overland. They start at the time when the customer receives the first service provided by our company (always following the border and customs formalities), and end when the customer receives the last scheduled service (transfer, breakfast, or the corresponding service, according to the package purchased). Europamundo Vacaciones S.L. is not responsible for the consequences or circumstances arising from services that are not provided by our company (flight problems, loss of or damage to luggage on flights, problems at borders/customs or those relating to documentation, etc.).
The customer can check the information that Europamundo Vacaciones provides on the “My Trip” web page created exclusively for them and it can be found on the travel pass which confirms their services. We strongly recommend that all passengers check the information (to correct their names, dates and flights for transfers, etc.).
Europamundo cannot treat any reservation as cancelled while the online cancellation has not been completed. The travel agent will check the receipt of the definitive cancellation that will arrive from Europamundo following the online cancellation, ensuring that all the details specified are correct.
The customer may cancel the services requested or booked at any time, whereby they are entitled to a refund for the amounts paid, but must compensate the agency, except in cases of force majeure, as per the following:
The processing costs plus the cost of cancellation, if these have been incurred, once the journey has been confirmed by Europa Mundo and regardless of the departure date.
At time of booking confirmation : Euro 100 or equivalent in local currency.
|Before departure||Cancellation fee||penalty|
|31 days or more||Euro 100||nil|
|Less than 30 days||Euro 100||+ 10 % of basic land tour component|
|Less than 10 days||Euro 100||+ 25 % of basic land tour component|
|Less than 3 days||Euro 100||+ 35 % of land tour component|
|Less than 1 days||+ 100 % of land tour component|
No shows at the start, without prior cancellation, will not be entitled to any refund (except through force majeure, which will be examined on a case by case basis).
Different cancellation conditions apply for some programmes and during particularly difficult dates (fairs, periods involving increased hotel booking difficulties).
The representative operator may, in turn, charge for the processing fees that have accrued in accordance with the provisions of the law in the country where the sale occurs.
In instances where, following the withdrawal or cancellation of any passenger en route, the category of room occupancy is reduced (from double to single, or from triple to double), the difference in the cost of this, if applicable, will be passed on in the amount owed to the customer that has cancelled.
Changes made to a confirmed booking prior to the start of a trip and more than 10 days before departure (changes to arrival or departure date, change of tour, etc.) are subject to a penalty equivalent to the processing fees that are listed in the cancellation section.
In order to obtain the discounts listed in the catalogue at the time of booking, it is necessary to attach a copy of the document that justifies the said discount at the time of the trip (document that specifies the date of birth, marriage certificate, etc.). No discounts can be granted if there is no information at the time of booking. These discounts will not be made on any type of supplements (single room, stopovers made en route, etc.).
A moderate degree of physical health and physical ability is required to participate in our tours. In the event of any passenger with special physical or mental needs, or in cases where a passenger is over 75 years of age is travelling alone, Europamundo must be informed in writing at the time of booking, which will be analysed on a case by case basis, and it is possible that Europamundo may request a medical report. In cases in which the customer accepts the tour, Europamundo cannot assume any responsibility in relation to the difficulty or impossibility that the said passenger may encounter in undertaking the activities planned for the tour package, nor can they assume any responsibility for providing assistance for their adaptation to, or continuation of, the trip.
No reservations will be accepted and Europamundo reserves the right to suspend any tour for passengers whose physical and/or mental conditions make their participation in it very difficult or dangerous to themselves or others.
Europamundo likewise reserves the right to exclude passengers who significantly disrupt the smooth-running of the trip.
All passengers must bring their valid documentation (passport, visas, health certificates, etc.), with the problems and disadvantages that may arise from non-compliance with this norm being their full responsibility. The interruption of the services taken out is not considered “Cancellation for force majeure” where the passenger is not carrying the required documentation or in instances where the traveller is denied passage through any border for this reason. It should be pointed out that we often note that the European border authorities often deny transit to passengers who they believe have acquired the trip for purposes other than tourism (immigrants). Europamundo cannot undertake any arrangements or make any reimbursement for services that cannot be used in such cases. Cancelling a tour before it starts due to a rejected visa application is, however, considered to be through force majeure (provided that this is documented or noted in the passport, and that we are notified within 72 hours following the refusal).
All our tours have guaranteed departures, although in extremely limited cases, it could transpire that Europamundo is unable to operate a given departure. In this case, and by way of compensation, Europamundo will provide the same trip on an earlier or later date than the one chosen or another trip with similar features vis-à-vis duration and route, and offer, by way of compensation, a reduction of 50% on the value of the aforementioned journey.
Cancellations of guaranteed departures may arise (without compensation or liability on behalf of Europamundo) in cases of exceptional unforeseen circumstances - among others - wartime conflicts, terrorist attacks, natural disasters, epidemics and economic circumstances that generate a very significant drop in the expected sales.
On each route, Europamundo specifies the services included on the trip. All the tours also include travel assistance insurance. As a general rule, a strictly literal approach must be followed that leads to the conclusion that what is not specifically listed as included in the tour price is not included in it.
-Assistance: All our overland routes, unless otherwise noted, include the support of accompanying tour guides (English speaking) and local guides, if so specified. On some tours the service may be provided in English and Spanish. There will be no assistance from any guides on additional nights, either at the beginning or end of the tour. If the customer undertakes a section of a tour, the assistance of the guides begins at the moment when the group that constitutes the tour arrives in the place where the passenger will join it.
-Itineraries:All the detailed itineraries can be found on the website: www.europamundo.com as well as via “My Trip”. On many routes, there will be a change of coach / guide during the tour.
-Hotels: Full details of the hotels are available in the catalogue and on our website www.europamundo.com. While this information is indicative of the standard of hotels planned, the final list of hotels that are confirmed for the trip can be checked via the “My Trip” web page before the start of the tour.
The passenger is responsible for all damages caused in the hotels / coaches, for injuries caused to other passengers and third parties, as well as for fines and expenses that Europamundo is obliged to pay to the authorities on their behalf.
-Travel Insurance: Europamundo takes out an insurance policy of travel assistance for its passengers. This insurance provides cover from the time that the services provided by Europamundo commence and continues until their completion (not including airline services). Europamundo cannot assume any liability in cases where the insurer considers that the policy does not cover the expenses claimed by the traveller, regardless of the reason that may lead to such a situation. It is also possible to check the limitations, obligations and exclusions on our website www.europamundo.com. For passengers own safety, Europamundo suggests purchasing an optional insurance in addition that included which is in the tours.
-Transport: The services provided by Europamundo holidays are overland and are made by coach, with the size of the vehicle being adapted according to the number of passengers. Europamundo does not have coaches with access ramps for wheelchairs. If the number of registered participants on a circuit is very low, in order to fulfil our commitment of “Guaranteed Departures”, Europamundo may provide transport, a private vehicle or minivan driven by our guide. Likewise, a section of the trip could be undertaken by regular passenger train or bus, in which case, customers will not be assisted by an accompanying tour guide. As it is noted in the itinerary, on numerous routes, there will be one or more changes of coach / guide during the tour.
- Toilets on coaches: Many coaches do not have a toilet. Where toilets are available, travellers are asked to limit its use (due to odours and sections where emptying and cleaning is difficult). Some coaches are fitted with toilets provided on a fee-paying basis (thus allowing free and moderate usage).
In general, no service that is not detailed as being included in the programme, contract or information will be provided to the traveller, e.g.: airport taxes, visas, taxes to enter or leave a country, tips (which, as specified on the travel pass, for some destinations like the USA are obligatory and must be paid directly on arrival to the driver and/or guide), extras in hotels, optional activities, and usually drinks during meals.
Unless otherwise stated, the starting point for the beginning of a tour is the hotel, if this was booked as an additional night or as a stop-over or end-point for another Europamundo itinerary. It is very important that travellers check the place of departure on their travel pass. No shows at that place on the date and time confirmed can involve losing the purchased services without any right to a refund of the same, with a lack of punctuality incurring the same consequences, both at the beginning of a tour and during the course of the same.
The prices listed for “Additional Nights” are only valid for travellers who purchase tours with Europamundo, provided that these nights immediately precede or are a direct extension of our tour.
Given that Europamundo has no places reserved in hotels for these additional nights, we cannot guarantee either the rate (which in periods of high hotel occupancy or difficulty may vary), or the hotel that is booked, which in many cases will be confirmed at the last minute.
They transfers included for the trip are specified on a tour by tour basis. In the event that transfers are included, which could be private or shared with other passengers, these may be provided from hotel to hotel or from the airport in the city where the passenger will join the tour to the hotel (or vice versa) at the beginning or end of the trip, with the right to the aforementioned transfer being lost where the passenger has arranged nights in between through a different travel company or where the airport / port is located at a distance of over 40 km. In the event that the traveller themselves request a change to this service, responsibility for this transfer is linked to the correct information on the number of the flight / train / hotel, with it being the passenger or travel agent’s responsibility, in this case, to pass on this information.
Europamundo will accept “shared” bookings for individual travellers on all our tours at an additional cost of 35 Euros. No reservations will be accepted for sharing on nights that are added on to the tours. In cases where a section of the trip is taken, shared reservations are accepted only if the length of the section includes at least 7 nights in hotels.
Europamundo cannot guarantee that all the rooms in the hotels will have double beds and it is possible that, in some hotels, the room will be a twin (two single beds).
In many hotels there are no triple rooms, with these actually being a double room (of one or two beds) with an additional bed (which in some cases might be a folding one). The conditions and comfort are lower than in the doubles. We do not recommend booking triple rooms for three adults; we would only suggest this for families travelling with a child.
The luggage allowed for each passenger on our tours is limited to a maximum of 30 kg per person. Europamundo may refuse to accept excessively bulky luggage. Europamundo will not accept any liability for the loss or theft of luggage occurring at the hotels or where bags are left in the hold of the coaches overnight.
Europamundo cannot accept responsibility for the loss or theft of baggage, money, jewellery, electronic items or valuables, even when this occurs in the rooms of the hotels or if the items have been deposited in the safe-deposit box. In the event that passengers travel with luggage that has a higher value than is covered in the included policy, we recommend making a declaration for these items before commencing a tour and taking out additional insurance.
In the event that an emergency arises during the tour, the passenger should go directly to our accompanying tour guides. Furthermore, Europamundo provide a 24 hour emergency telephone service according to the destination country for urgent and important matters, which passengers can use, and details can be found on their travel pass. Non urgent matters will not be dealt with on these calls, and nor will they respond to questions that do not relate to emergencies en route (reservations, rates, questions about availability, etc.).
In countries where our catalogues publish the prices for European tours in dollars, the published prices have been calculated at the rates of exchange prevailing at the time that the catalogue was created (November 2015) and these will not be modified if the average monthly comparison in the month before that in which the booking was made, for the dollar against the Euro, was not less than 1.12 USD / Euro and not more than 1.28 USD / Euro. In the event of variations above or below the specified values, the prices of this manual will be altered (increased or decreased) by the same proportion.
In the event that customers wish to take a trip during 2017 which start after the dates specified in this catalogue, Europamundo will uphold the price indicated in this brochure if passengers make a firm booking with the deposit being received before the 15th of January 2017. This booking does not allow changes to the itinerary, alterations to the departure date or name changes.
In the event of any breach of the contracted services, Europamundo request that passengers ask our accompanying tour guide or correspondent representative for a written note that specifies the aforementioned failure. In the event that this is not feasible for one reason or another, please let us know as soon as possible about the infringement that has been noted so that we can try to find a quick solution to the problem. Europamundo guarantees that it will respond to all written reports and complaints that are received within 40 days following the date that the trip is completed, directed through the operator that made the sale in the country of origin. Europamundo will not deal with complaints that are received after the date specified, given the difficulty of making the appropriate inquiries after a long period of time has elapsed.
All Europamundo trips include travel insurance that protects all travellers who take a tour with us. Please read the terms and conditions and exclusions for the policy which can be found on the website: www.europamundo.com or in My Journey. The insurance cover starts following the traveller’s arrival in Europe, along with the commencement of Europamundo’s services, and it concludes with the end of the organised tour. The insurance does not therefore cover incidents during the sections undertaken by air.
ASSISTANCE: In case of any emergency, it is imperative that travellers contact our 24 hour Assistance Centre specifying your policy number.
|Summary of cover and compensation limits:|
|Medical expenses for illness or accident*||€ 3.000|
|Repatriation due to injury or illness||Unlimited|
|Repatriation of deceased||Unlimited|
|Repatriation of travel companions||Unlimited|
|Transport of family member following hospitalisation of insured|
|Subsistence expenses (€ 80 /day)||€ 800|
|Extension of stay when prescribed by a doctor (€ 80 /day)||€ 800|
|Early return due to death of family member||Unlimited|
|Search, tracing and mailing of lost luggage||Unlimited|
|Robbery, loss or destruction of luggage (€ 30/item)||€ 300|
|Delay in delivery of hold luggage (over 12 hours)||€ 100|
|Compensation for death due to travel accident||€ 6.000|
|Compensation for permanent disability due to travel accident||€ 6.000|
* In the case of medical expenses, an excess waiver of 50 euros is established per claim, which is the responsibility of the insured.
The included insurance offers limited cover and does not cover important aspects such as electronic items and loss, theft and breakage or mild damage (handles / scuffing / wheels) of luggage.
-Europamundo cannot accept any liability in cases where the insurance company deems that the policy does not cover the expenses claimed by the traveller, regardless of the reason that might lead to such a situation.
Europamundo recommends that all customers ask for information on our Optional Insurance policies to extend the cover and limits of the travel insurance.