The trips in this brochure have been organized by EUROPA MUNDO VACACIONES S.L. (c.i.c.ma 904 - Spain), from now on called Europamundo, a company member of the JTB group, whose registered office is located at Calle García de Paredes 55, 1º, 28010 Madrid, Spain. The fact to buy or take part in any of the published trips implies express acceptance by the consumer of all and each one of conditions reflected here.
Any error or change that is detected after the publication of this booklet will be included and updated on the Statement of Errors of the www.europamundo.com website. These errors will be corrected on the “My Trip” documentation if you purchase a tour. The acquisition of any of our circuits implies the knowledge and acceptance of the same.
The services provided by Europamundo are overland. They start at the time when the customer receives the first service provided by our company (always following the border and customs formalities), and end when the customer receives the last scheduled service (transfer, breakfast or the corresponding service, according to the purchased package). Europamundo is not responsible for the consequences or circumstances arising from services that are not provided by our company (flight disruptions, loss, or damage of luggage on flights, problems at borders/customs or those related to personal
In each route, Europamundo specifies the services included on the trip. As a rule, a strictly literal approach must be followed that leads to the conclusion that, what is not specifically listed as included in the tour price, is excluded. In case of any doubts, the consumer should consult his agent before travelling in order to avoid further claims
In general, any service that is not detailed as being included in the program, contract or information will be provided to the traveler, e.g.: airport taxes, visas, taxes to enter or leave a country, tips (which are obligatory, as specified on the voucher, for few destinations like the USA, and must be paid directly on arrival to the driver and/or guide), extras in hotels, optional activities, and usually drinks during meals. Not the entrances (museums, monuments and other points visited) except if indicated included in the itinerary.
No reservation will be considered except when it is done in the page www.europamundo-online.com. The client will be able to access and check the details of their reservation (names, dates, flights for transfers,) in the “My Trip” page, created exclusively for each individual traveller, details to access My Trip can be found in the service confirmation voucher.
Our representative could not consider a requested reservation if a payment on account to the selling retail agency has not existed. The amount of the payment on account will be the one designated by the regulations of the customer's country of residence, or, failing, the representative travel agency, and in any case, there will always be enough to cover the possible expenses arriving from the cancellation.
Europamundo cannot consider any reservation cancelled if it is not done in the page: www.europamundo-online.com
The consumer can withdraw from the contracted or requested services at any moment, having the right to the amounts he would have paid, indemnifying the agency (except causes of force majeure duly justified and demonstrable), as follows:
Management fees and cancellation fees if they had occurred for any departure date and once the trip had been confirmed by Europamundo. The billed management fees will be of 25€ (30 USD) by file.
In most of our circuits a penalty will be applied consisting in:
Applied on most of the itineraries
|30/11 days before the circuit starts||10%|
|10/01 days before the circuit starts||25%|
Applied in tours including cruises, domestic flight incorporated, tours for private groups (privatized and trip styles) and the tours in Middle East, Asia, Africa, and Oceania.
|30/21 days before the circuit starts||10%|
|20/11 days before the circuit starts||20%|
|10/3 days before the circuit starts||30%|
|During the 48 hours before the circuit starts||50%|
|In some cases, like tours to Kenia, Tanzania, South Africa, Australia, New Zealand or theonesi fixated directly on your itinerary, an additional 20% penalty will apply on top of Penalty 2|
The travel agency could also invoice the management expenses that would have accrued according to the legislation of the country where the sale took place.
See cancellation conditions for groups starting with 12 passengers.
If the cancellation occurs for grater cause before the start of the tour, management costs are billed exclusively, and the expenses caused by services that cannot be cancelled well in advance.
If the cancellation happens on route for grater cause, he will receive a credit for a subsequent trip for the value of the proportional part of the amount paid/time not enjoyed. Management costs and the expenses incurred will be invoiced in any case. For the purposes of calculating this amount, only and exclusively the expenses given by Europamundo will be considered (not including the flights, except those included in the tours) and the refund will be made for the amount billed by Europamundo to their travel agencies (therefore subject to deductions of assigned commissions) We recommend in any case the purchasing of a cancellation insurance.
Published prices in regular group coach tours, will be considered by person depending on the type of accommodation. In the cases when after the resignation or cancellation en route by any passenger of room/cabin occupancy is reduced (from double to single, from triple to double) the price difference of this if applicable will reverberate on the price to return to the customer that has cancelled.
The price quoted for the privatized trips of the catalogue and Trip Styles will be obtained once the total final number of passengers of the group is known, providing the price per person as a result of the sum of the corresponding proportional part of the common expenses of the group, the season and the type of accommodation, as well as the flights or high-speed train included on this trip. In the cases of renouncement or cancellation en route by any passenger, there will be no refund of the proportional part invoiced of the group's common expenses. The customer will have the right to a refund of the proportional part of the amount paid/time not enjoyed. The expenses caused by the change of occupation (double room to single/triple to double) will be passed on if applicable to the amount to be returned to the customer. The costs incurred will be billed in all cases.
Changes in arrival/departure date, circuit change, etc. are subject to the following penalties:
Administration fees. Penalty subject to the administration fee is always done in the arrival/departure, change of itinerary, or any modification done once the reservation is on the online system.
Cancellation fees and percentages. If they take place less than 30 days in advance.
In the case of a customer taking a coach tour, a mini-group in the privatized tours, or in the Trip Styles wants a change in the itinerary of his trip, a penalty will exist equivalent to management costs and the expenses derived for the modifications of services, which will be informed at the time of the request.
In tours with flights or high-speed trains included, this will be edited based on the data and documents received.
Europamundo is not responsible for the expenses generated by a request of cancellation and the emission of flights or train ticket due to the fact that the data given to Europamundo differs to the corresponding to the passenger at the embarkation moment. Expenses for changes on tours including cruises, flights or in special dates will be billed.
In order to obtain the discounts indicated in the first pages of the catalogue, a copy of the document that justifies such a discount must be attached at the time of booking (Club passenger, birth certificate, passport, marriage certificate…) These discounts will not be carried out under any type of supplements (half board, stop in route, etc.) Practically all the optional excursions will also benefit with discounts with very few exceptions. For those few exceptions it will be stated in the excursion description for reference before buying them.
Minor children. The discount is only cumulative with triple room. Minor children must always be accompanied by their parents or legal guardians, or with a written paper signed by those authorising the minor to travel with a person of legal age to assume all the responsibilities with the minor. The following discounts for minors are applicable if they have been requested before the beginning of the tour.
-Club passenger. The 5% discount will be applied all year long in the group itineraries by coach, marked with the corresponding symbol and in every trip programmed in Europe, America, Japan, Korea, and China in low season. This discount does not apply to privatized trips of the catalogue or Trip Styles
- Passengers traveling in triple room. Europamundo offers a 5% discount to the three participants (or a 15% to the third person). In some itineraries in the Orient, Asia, Africa, and Oceania series it can be less or not exist. Read the triple room conditions in the hotel section.
- Group of Travellers taking a non-private tour in regular. A minimum of 12 people making the same, not private tour, is considered a group, with the same services and the same arrival and departure dates (using a single transfer at arrival/departure if they are included). No discounts will be applied, and no corresponding gratuities will be offered if the group is requested less than 20 days in advance. These discounts and gratuities don't apply in minor groups. See our group policy.
Reservations "To Share". In a big part of our regular tours (discount not applied in groups during the period of "Safety and Comfort", the privatized catalogue tours or Trip Styles) if you travel alone, you are not forced to buy the single supplement and it useniught that you pay a supplement of 35€ (40$) for Europamundo to find a same gender partner, although not necessarily the same age, to share the room in twin. No reservations to share will be accepted in the Europamundo “Minipacks", packs with islands (Greek or Cruise travel) as well as packs in the Middle East, Asia (except Japan, Korea, and China), Africa and Oceania. Also, reservations to share are not accepted for the extra nights of the tours. In case you book a travel sector, reservations to share will be accepted only if the stay is minimum 7 hotel nights.
Important: There are hotel chains where a "twin" room (2 separate beds) may be a double bed and a sofa bed. The passenger in the option "to share" must assume in advance this possibility and solve this with his/her partner how to distribute the beds without the intervention of Europamundo or the hotel.
All of our routes in Europe, America, Japan, Korea, and China have guaranteed departures, in rare cases it is possible that Europamundo cannot operate a departure. In this case, Europamundo will offer solutions as the modification of the departure date taking one before or another after or changing the tour for another that could be from Europamundo or operated by a third with similar characteristics and route.
Europamundo Vacations reserves the right to provide individual services that could be given in regular transportation in case of low occupation in any sector or in the whole trip being possible in this case to have some variations on the planned program.
Guaranteed Departures may be cancelled with no compensation or responsibility of Europamundo if there where exceptional circumstances of force majeure, this means any event that is out of our control or our providers control whose consequences could not have been avoided even if all reasonable steps would have been taken. Examples include wars, terrorism actions (and the thread of them), civil conflicts, mayor health risks, such the as the outbreak of general diseases or pandemics in the tour destination, or natural disasters as floods, earthquakes or climatic conditions that make it impossible to travel with security to the destination of the tour.
Europamundo services are mostly terrestrial although it might be that some air section, train, ferry, or cruise during your tour is included. In the event of airspace closure due to exceptional circumstances (sanitary situation, volcanoes, climatological reasons, strikes…) for the incorporation or end of any Europamundo tour, Europamundo will give all the possible and necessary assistance for the incorporation or exit. Travellers in this case must pay directly to the air company or services providers the expenses generated as a consequence of these circumstances.
Tours including aerial sections or high-speed train sections are subject to a limited number of places. In case that at the time of the reservation there are not places available, availability at a different time, class or company could be offered. In those cases, itineraries could be modified. Aerial transportation or high-speed trains included in our tours have a luggage limitation of 20 kg /person (India and Kenia 15 kg), extra costs derived from excess baggage must be assumed by customers directly to the company at the point of check-in. Circuits subject to special conditions of cancellation, flight/train tickets are not refundable.
In the case of closure is produced and it will affect any flight, train or cruise included in this contracted package Europamundo will offer all possible assistance for the reincorporation of the passengers to the route or relocation in similar tours, or giving the necessary assistance if required to process their return to their countries
In countries where the catalogues prices of European tours and itineraries to Japan, Korea and China are published in dollars, the published prices have considered the level of change existing at the moment of elaborating this catalogue (June 2020), and they will not be modified if the monthly average parity of dollar with euro during the previous month of the reservation request is not inferior to 1.06 USD/€ or superior to 1.25 USD/€. In case of variations above or below of these indicated values of change, the prices of this catalogue will be altered (more or less) in the same proportion.
In case of exceptional economic circumstances (important variations in fuel costs/currency fluctuations or exchange in any of the countries visited) the prices in this catalogue could be revised or modified. If this were to happen, Europamundo will inform you in writing of the changes at least 15 days before your tour starts.
A moderate degree of health and physical capacity is required to participate in our tours. Europamundo does not have the capacity to give assistance to persons with special physical or mental needs. If necessary, they must travel accompanied by a person who guaranties assistance and care for the correct adaptation to the circuit and these expenses will be assumed by the passenger. In case the passenger accepts this terms on the route, Europamundo cannot assume any responsibility in relation to the difficulties or impossibilities that such a passenger may find when undertaking planned activities in the travel package, nor would Europamundo be responsible to give any kind of assistance for their adaptation or continuity in the tour.
In cases of passengers over 80 years old travelling alone, or passengers with special needs travelling with company, Europamundo cannot assume any responsibility.
We remind you that our coaches do not have wheelchair access ramps. The failure to notify Europamundo of any difficulties and in the case that any assistance is needed to continue the tour, this will be billed directly to the selling agency.
No reservation will be accepted, or Europamundo reserves the right to interrupt a circuit for passengers whose physical or psychic conditions make difficult or dangerous their participation in the tour, for themselves or for the other passengers. In these cases, they will always have to be accompanied by a person who guaranties the necessary care or assistance for their correct adaptation to the tour.
Europamundo also must be informed at the time of the reservation in case of the existence of a person whose obesity could mean the impossibility too occupy a single sit in the coach without generating inconveniences to other passengers. In this case Europamundo may ask for an additional supplement to bring an adequate service for the passenger's comfort. The NO NOTICE by writing at the moment of the reservation of this circumstance could be reason enough to deny the tour.
Europamundo also reserves the right of expulsion to passengers that significantly disturb the journey’s development.
All passengers must have their documentation in order (passport, visa, and sanitary certificate if it is required in any country) or it is the passenger’s entire responsibility for any inconveniences that could arise from not complying with this rule. Even with all the DOCUMENTATION, their entry into the country might still be denied. In case of denial for reasons derived from the compliance with the health protocol of COVID 19, it is necessary to ask at the airport for a supporting document to be considered by Europamundo as a cancellation of force majeure. It is the responsibility of the customer to safely keep with them all documents and air tickets.
It is not considered cancellation of force majeure if the interruption of hired services is due to the absence of the required documentation or as a consequence of the denial to cross any border for this reason. In the case of Russia, the invitation letter needed for the visa issuance, will be processed with the passport data that has been informed to us at the time that the booking is done. Europamundo will not consider cancellation for force majeure if you are travelling with a different passport and as a consequence of this, your entry is denied. In those destinations where Europamundo offers the visa or previous tramitation for your tour, will not take any responsibility for not obtaining it. Remember that the entrance to Iran, Lebanon, Dubai, or any Emirate could be denied by the authorities if your passport has an entry or exit stamp to Israel.
We want to inform you that often border authorities deny the entrance to passengers if they considered that the trip was bought with purposes other than tourism (immigrants) Europamundo could not perform any refund management for the most services in these cases.
We have two lines of products, regular and with differentiated services, one of them on a group basis made by coach and another one of private services done by minivans (Trip Styles, privatized groups of regular tours). In both lines we offer local or regional tours, or others covering several countries in all the continents.
Compare the quality of our services, study the prices, observe all the activities we include with transfers, visits, places, and walks that are added in our tours as well as the hotels we offer to you. Europamundo has prioritized the traveller’s security and the maximum offer in routes, in addition to offering the best value for money in the market.
Safety and Comfort are characteristics that we will have in the coach tours bearing this stamp and operated by Europamundo during the period of risk caused by COVID 19.
During this period, we will adopt the highest measures of safety in our tours to reinforce the tranquility of our passengers, measures that also will increase the condition of a greater comfort and better services.
The following are the "Safety and Comfort" conditions:
Europamundo offers you very complete itineraries that will allow you to know in depth the places you travel.
In www.europamundo.com and in its personalized webpage “My Trip" that will be created when you confirm your tour, you will find not only your itinerary but also the detailed itinerary (not available for the private tours " Trip Styles “)with the details of everything included in your tour: definitive hotel list, kilometres travelled by stage, approximate hours, content of visits, landscapes, etc…
Given the continuous modifications of sanitary protocols made by each country and due to exceptional socio-sanitary situation, for prevention reasons, some of the provided itineraries or services at the moment of elaboration could be affected (breakfasts visits, maximum capacity of authorized people, closure of some museums, porter services, etc. Europamundo as guarantor of travellers’ security will always respect the current regulations established and will try if possible, to assess a substitute visit. See in “My Trip" for the sanitary protocols to avoid infections from one passenger to another.
You will also find in your webpage, "My Trip", the complete information for the additional program of optional excursions, available during your tour with the description, duration, and price as well as the minimum group size to run them. For your own comfort you could reserve most of them with an online purchase with no additional charges before or during your tour. The moment you make your reservation you will get a confirmation document of the service and a supporting document of the payment. In case that there is not a minimum group to make the excursion or by causes of force majeure we will be forced to cancel the excursion; the total amount will be returned by the same means the payment was done.
In case you want to cancel the reservation of any optional activity previously booked via online, this cancellation can be done through the "My Trip" platform, not generating any expense if it is done 48 hours before the optional excursion takes place. Europamundo cannot consider any optional excursion cancelled if it has not been cancelled by you through the online system in the established term.
Unless otherwise stated, the meeting point or start point for services in grouped travels by coach or privatized from regular tours, will be in the hotel confirmed for your tour (or for the extra nights on your tour).
It is also important that you check if in your voucher it is established another departure place. In the case of our tours " Trip Styles ", you could choose the incorporation point for your itinerary at the time of making the reservation.
If there is “No Show” at the place, day and time confirmed for the beginning of your tour as during the development of the same, as well as in the optional excursions may suppose the loss of the purchased services with no right to any refund of them.
Europamundo reserves the right to alter the details of the itineraries (with the purpose of adapting them to the time of the year or when the guide considers it necessary) and in exceptional circumstances (breakdowns, traffic delays, or climatological problems, periods or situations extremely complicated) the order of visits or the visited points. Most of the time when these changes are foreseeable the information will appear in your voucher information.
Sometimes, when the number of passengers in a sector of a group circuit by coach (including the period when "Safety and Comfort " is applied) is too low, the services offered could be affected and some variations may exist.
Itinerary in Regular Tours Privatized: Although the itinerary done in the privatized tour will be the same as in the regular group tour and the proposal of established schedules will be a suggestion to be respected, the privatized tours will entail the variation of some services in respect to the programs established for the groups. In these privatized tours, the panoramic tour will normally be done by our tour guides in the minivan, the porter service will be cancelled if planned, the proposal of optional activities could be modified between others, and some services (Garda lake cruise, train in Cincueterre, boat in Portofino, train in Orta and Pisa, entry to Eperleckes) will not be given.
Europamundo cannot take responsibility, if by coincidence, in holiday days, strikes, weekdays closure or other factors of force majeure some of the museums or monuments of the cities travelled cannot be visited during the route.
We recommend our passengers to read with attention the itineraries and detailed itineraries and all the descriptive information in the page www.europamundo.com and in your webpage "My Trip"
Assistance: All our overland routes, in group or private, unless otherwise noted, includes the accompanying of tour leaders (English speaking) and local guides, if so specified. On some tours, according to the number of passengers, the service may be provided in bilingual (usually in English and Spanish), either accompanied by two tour leaders, one for each language, or a single tour leader explaining in both languages.
For the circuits by bus, and depending on the trip, you will be attended to by a single guide-companion or several that will be changed depending on the stage. For private circuits (regular or our travel charter), it is expected that you will be the same guide that will accompany you throughout the trip and also be the driver of the vehicle.
Tour guides will always be present on walking-tours. When no services are included in the programme, our tour leaders may be performing other tasks.
The assistance from tour leaders starts at the beginning of the services included in the programme. There will be no assistance from any guides on additional nights, either at the beginning or end of the tour, or during cruises/flights/trains/regular transport or in packages made individually (packages with stays on Greek islands or others). In these cases, there is the assistance of the transport's own personnel or the correspondent that provides the services.
Coach circuits will be attended by a sole tour leader or, according to the tour, by different tour guides that change depending on the trip segment. Private circuits, regular or from our “Trip Styles”, will be attended by a sole tour leader who also will be the drive of the vehicle.
Full details of the hotels are available in the catalogue and on our website www.europamundo.com. While this information is indicative of the standard of planned hotels, the final list of hotels that are confirmed for the trip can be checked via the “My Trip” webpage 48 hours before starting the circuit.
Hotels provided in our regular circuits, in private coaches or in groups, vary depending on the Series contracted. See the series description on the initial pages of the catalogue.
Due to the diversity of circuits offered in “Trip Styles”, hotels provided will be contracted in accordance with the option and content of the selected circuit. Find the foreseen hotels for your route in each circuit. Indication of hotels should be considered as guidance depending on the availability which, in some cases, due to size and number of hotels in destination or the celebration of public holidays, events or otherwise; may undergo changes being replaced with nearby hotels of similar category and comfort.
Location and comfort. Although there are differences according to the existing products and series, Europamundo has selected hotels with an excellent price-quality-ratio together with comfort and location.
Except in a few hotels offered in our circuits “Trip Styles” that vary depending on the trip, hotels are always located, except in exceptional circumstances, in the cities that we are travelling to, sometimes in the city centre, sometimes nearby and sometimes in peripherical areas, but well connected by public transport to the city centre.
Our accommodation is not based on luxury hotels. Please keep in mind that standards, bed sizes and room dimensions can however vary between hotels of the same class, in different countries, and even in the same country.
All rooms have private bathroom and TV. Some of them also offer a mini-bar, safe box, and hair dryer. Many hotels, mainly in North Europe, do not have air conditioning or local legislation establishes limited dates of use. In some circuits exist certain slight differences within the quality of the hotels located in the same city.
Numerous hotels do not have triple rooms offering, instead, standard rooms based on twins or double bed with an extra bed which may be a camp-bed style or a sofa-bed. Triple room in cruises are typically composed of two twin bed and one bunk bed. We do not recommend a triple room unless you travel with kids as condition may often be cramped. Most of hotels in Europe do not accept more than three people, including minors, per room; if you are travelling in a family of four with under kids under three, you may consider booking two bedrooms.
There is a limited number of triple bedrooms in each hotel, and on some exceptional occasion it may be necessary the use of a double and a single room instead.
Booking a triple room implies the acceptance of these conditions. The programs based in United States and Canada offer differentiated prices in triple and quadruple rooms which are indicated trip by trip, usually being two queen size bedrooms.
Europamundo do not guarantee double bed bedrooms in all hotels, it may happen that the only possible option is two twin beds. In a very equal way, in certain hotels chains, it is possible that a twin bedroom (two single beds) may be a double bed and a sofa-bed or a camp-bed.
Some countries require the validation of your credit card at the arrival of the hotel, normally to cover possible extra consumption during your stay. These rules fall outside of the competence of Europamundo. In the unlikely event that you receive an inappropriate charge, you must communicate directly with the hotel. Europamundo cannot be held responsible for transactions between client and hotel, although will help as much as possible.
Ferries with night crossing may have accommodation in cabins with bunks
Check in and check out in room: Generally, hotel rooms will be available from 14:00 hours and are to be vacated at 10:00 am. Consider the possibility of arranging an additional night, should you wish your room to be available prior on the day of your arrival or after on the day of your departure.
Breakfast: Breakfasts are always included during the circuits and additional night, commonly it will be a cold buffet. Hotels often allocate special rooms for groups for practical and organizational reasons. Due to the socio-sanitary situation, and the absence of official protocols with respect of breakfast rooms at the time of publishing this catalogue, it is possible that restrictions or modifications may be established in hotel breakfasts that will be assumed by Europamundo
Taxes: Hotel taxes are included in group reservations and additional nights.
Variations: Due to our maximum flexibility and last-minute online availability policy, we are often forced to change hotels, sometimes a few days before arrival at destination, mainly in high season. Print the list of the hotel 48 hours before your departure available in the “Hotels” section located in your personal “My trip” webpage.
On exceptional occasions (peak periods with a full occupancy, festival, fairs, beatification, sport events) Europamundo may modify the planned hotel to a nearby city.
In such cases, the programme will be kept to its maximum and means of communication with the city that is included in the program will be provided during the group's stay in this city (not being the case on additional nights).
Responsibilities: Europamundo have a duty to select the accommodation providers which guarantee health, sanitary and hygiene protocols required by the laws and regulation of the country where the services are given. Europamundo has no liability to you for the actual provision of the accommodation. Should you consider they have a lack of maintenance or do not guarantee the sanitary and hygiene local standards, you must inform your tour leader to make an assessment of the particular circumstances with the receptionist or and hotel manager they will do their best to rectify the situation, and to let us know about the issues.
The client accepts responsibility for the proper conduct of all members of your party during your stay in the hotel/cruise. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result
For your safety, keep valuables/cash in the safety box in your room, if available, or in the reception. Always keep your belongings in sight, and pay careful attention to your bag and wallet, especially in open areas of the hotel (restaurants, reception, breakfast rooms, etcetera). Neither Europamundo nor the hotel can hold responsibility for any thefts or burglaries committed in public areas.
In both, regular and private circuits, the client can request an extra night accommodation to extend the stay a day upon the arrival or departure. Although additional nights cannot be contracted for our “Trip Styles” series, there will be options for quoting depending on preference.
Please consult prices for additional nights.
We hardly recommend the acquisition of just one extra night when needed, keep in mind that are hotels are selected for their group facilities such as bus accessibility, big buildings, restaurants etc, and may be located in peripherical areas within a considerable distance of the city centre. Should your pre or post stay be longer than one day, mainly in big cities (Paris, Rome, London. New York, etc), we suggest you explore further alternatives to find central location or better rates.
Europamundo Vacaciones provides land transport services by coach or van according to the product purchased.
In both regular and private tours travelling take place by motorways or highways taking between 3/6h per trip segment, a few segments last up to 8/9h. More information available at www.europamundo.com or in your personal site "My Trip" with detailed information about kilometers and approximate times of each segment.
Europamundo has a professional team of drivers and a modern fleet of coaches which guarantee your safety by strictly observing the current regulations established (braking system, security axles, speed limited, tachograph, regulated rest and driving time of drivers, etc.)
The comfort features are standard within the patterns of tourist coaches: panoramic windows, air conditioning, DVD, public address system, reclining seats, individual lights, armrests, and overhead racks, among others. Europamundo offers a free Wi-Fi service (30mb/day/device) that may not be available in some countries and coach units. Our buses are not equipped by ramps for wheelchairs.
The seats of our coaches are standard. Europamundo do not reserve a seat or establishes any seating rotation system.
Not all our coaches have a WC. In case of providing them, they may have prepaid access to allow a free but moderate use of the WC in order to avoid inconveniences (smells, displeasing cleaning and emptying of waste tanks). There will also be regular stop in service areas.
Depending on the number of participating passengers, coaches of greater or lesser size (with similar characteristics) are used. In exceptional cases, if the number of registered travelers is too low, to maintain our guaranteed departure commitment, or for regular privatized groups, vans or cars driven by our guide will be used.
*** Check out special transport conditions established during the period that our “Safety & Comfort” policy apply.
There will be one or more changes of coach/guide during the tour in circuits with this anagram.
Depending on the circuit of our ¨Trip Styles¨ selected, journeys will be made by motorways, highways or secondary roads times set by varying stages. Europamundo provides standard vans that will be driven by our guides in accordance with current legislation.
In each trip we will notify you whether your transfer is included, that being from your arrival or departure point. The transfer can only happen if the correct and complete information in relation with the flight number/airport/timetable/train station/hotel has been sent to Europamundo, being the responsibility of the traveller or the travel agency of forwarding all necessary information. Please check that all information is correct in your voucher. Europamundo will not assume any reimbursement, compensation, or responsibility if the information has not been received or was not correct.
Our transfer agent will wait for you, holding a sign with your name or “Europamundo”, after you have collected your luggage and gone through customs inspection. Do make sure to exit through the closest door after you have collected your luggage, which is usually the one indicated as the exit for your flight. It could be that we ask you to approach a designated meeting point. The transfer may be private or shared with other passengers.
Should you wish to add any additional transfer, check up in our website. Keep in mind that the transfer agent is not a guide but is the person that takes you from the airport/train station to the hotel where your tour starts. Furthermore, it is possible that the transfer agent does not speak Spanish/English. Do not expect explanations or assistance during the check in from the transfer agent.
Important: If at any point you were to suffer a delay arriving to the meeting point (held during customs check, loss of luggage, etc.), missing a connecting flight or your flight number was changed, you must urgently contact the transfer agent or the emergency phone number that you can find on your travel voucher. In case you failed to notify this information, the transfer agent, after waiting for 1 hour, in the case of airports and 30 minutes in the case of train stations, would leave and you would lose any right to the transfer service. In case you have also requested a departure transfer, please verify with your guide the schedule for our pick-up time on the day of your flight.
The included transfers will only be possible if they are from a hotel, train station, port, or airport of the city where the services begin, to the hotel where your tour begins or vice versa. Only the airports/ports located in a radius of 40 km to the city centre will be considered for this service. In case the airport you require the transfer is further than this distance, you must request an invoice from our website.
If you start your circuit in a different city than the one provided in the program (rotating circuits starting at a different point than usual), it may be that Europamundo does not have a transfer service in that city. In this case, if the program includes a transfer, we will indicate on your travel voucher that you should take a taxi, keep the receipt, which will be paid by the tour leader afterwards.
All of our private and regular circuits are bed and breakfast based. Some of our tours may have some lunch or dinners included. Private regular circuits should reserve equal conditions for the entire group; therefore, meal supplement is not available on individual basis.
The circuits with the most included services in Europe and the series in the Middle East, Asia, Africa, and Oceania include several lunches or dinners, most of the route days. If you have any type of allergy or some type of special food regime, you should inform your travel agency. However, this will be on request since we cannot guarantee it since we have established menus and they go according to the gastronomic customs of the country.
Normally the lunch/dinner services are pre-booked meals and client does not decide on the food. Drinks are frequently not included. “Meal supplement” cannot be purchased partially, “Meal supplement” plan involves the whole circuit or segment contracted. More details available at www.europamundo.com or in your personal “My Trip” webpage.
Anyone with an allergy or special diet requirements must inform the travel agent. However, we must advise you that we cannot guarantee the service as special diets of any kind can seldom be catered for adequately within the constraints of menus made according to the gastronomy customs of each country. Therefore, we recommend not to purchase the meal supplement to those who are vegetarian, in need of special food or like deciding the food.
The area that holds the luggage is limited in the coaches used in our regular group circuits which forces us to allow you one suitcase (up to 30kg). Likewise boots of vans used in our “Trip Styles” and regular private circuits obliges a medium size suitcase (up to 15 kg) per person. Hand luggage needs to be small and capable of being stored safely beneath the seat as there is no space intended for this purpose.
In case that all baggage does not fit in coach or van holdings, our tour leader may send the luggage of the passengers carrying more than authorised amount by express parcel services. Passengers bearing such excess are responsible for all shipping charges.
In the event of loss of luggage labelled by Europamundo during its handling by the porter service or any other circumstance not attributable to the passenger, but provided that your luggage was in our custody, the Europamundo insurer will assume responsibility according to the Europamundo coverage indicated in the basic insurance policy included in our circuits.
Hand luggage is the sole responsibility of the passenger throughout the trip, look after your property at all times. Europamundo shall have no liability for any loss, theft or damage occurring to any hand luggage or item unlabelled by our company placed in the coaches or in hotels.TRAVEL INSURANCE - Travel with complete peace of mind
Europamundo has arranged an inclusive insurance with EUROP ASISTANCE with travel assistance for all passengers throughout the duration of their trip. In the policy COVID 19 is considered to be a severe disease, in case passengers were to test positive during the duration of the trip, including clauses for the cancellation and assistance. The policy begins being valid from the arrival at the chosen destination, from the beginning of the services with Europamundo and it finishes at the end of the circuit provided by our company. The policy does not cover any incidents during any flight transfers nor previous or posterior stays that were not provided by Europamundo.
Instructions of use: In case of requiring this special assistance, you must contact your tour guide to start the process. In case of this not being possible, you must contact directly with the insuring company for the company to proceed to organise the assistance required.
EUROP ASSISTANCE 24 hours:
Telephone: (+34) 91.514.9960
Please see the general conditions and covers of the travel assistance through this link.
|SECTION / BENEFITS||INSURED RATES PER PERSON|
|1. MEDICAL ASSISTANCE|
|1.1||Medical expenses in a foreign country||6.000 €|
|1.2||Medical expenses in the country of residence||1.500 €|
|1.3||Dental emergencies||100 €|
|1.4||Emergency transfer to the hospital||Included|
|1.5||Hotel stay extension due to illness or accident||1050 € (75 €/day - up to 14 days)|
|1.6||Medical information services||Included|
|1.7||Medical transfer of the sick or injured||Included (if not through EA : Max. 6.000 €)|
|1.8||Return of the insured companions to the country of residence||Included|
|1.9||ccompaniment of minors and dependants||Included|
|1.10||Help resuming the trip||Included|
|1.11||Hotel stay extension for the companion of the sick or injured||700 € ( 70 €/day - up to 10 days)|
|1.12||Transfer of companion assisting the sick or injured||250 € (25 €/day - up to 10 days)|
|1.13||Transfer of the person accompanying the hospitalised insured party||Included|
|1.14||Accommodation for the person accompanying the hospitalised insured party||700 € ( 70 €/day - up to 10 days)|
|1.15||Transfer of the body after death||Included (if not through EA : Max. 6.000 €)|
|1.16||Escort of mortal remains||50 €/day - up to 10 days|
|2. TRAVEL-RELATED INCIDENTS AND FLIGHTS|
|2.1||Phone-interpreting services while abroad||Included|
|2.2||Loss of keys of the habitual place of residence||100 €|
|2.3||Forced extension of the trip||375 € (75 €/day - up to 5 days)|
|2.4||Return of the insured in case of a close family member's death||Included|
|2.5||Return of the insured in case of a close family member's hospitalisation||Included|
|2.6||Missed activities **||100€ (max 50 € / visit)|
|3. BAGGAGE AND DOCUMENTS|
|3.1||Search and recovery of baggage||Included|
|3.2||Loss, damage or theft of checked baggage||500 €|
|3.3||Damage or theft of unchecked baggage||300 €|
|3.4||Delayed baggage||100 €|
|3.5||Loss or theft of travel documents||100 €|
|4. TRIP ASSISTANCE|
|4.2||Legal information service||Included|
|4.3||24/7 legal information service||Included|
|4.4||Advance for legal fees while abroad||3.000 €|
|4.5||Communication fees||100 €|
|5. CIVIL LIABILITY|
|5.1||Personal civil liability||60.000 €|
|6. ACCIDENT INSURANCE|
|6.1.||Accident insurance (death or permanent absolute disability)|
|On public transport||3.000 €|
This included insurance provides a limited cover and it does not cover important aspects as electronic devises, lost, theft or minor damage (handles, scratches, wheels) of luggage, money, jewellery or valuable objects, even when left in the hotel room/cabin. In case the insured carries some luggage with a value above the covered in the included insurance, we recommend the insured declares the value of these objects before the start of the trip.
Europamundo will not be able to assume any responsibility of any cases in which the insuring company considers that the policy does not cover the expenses claimed by the traveller, regardless of the cause of the alleged case.
Europamundo recommends to all its clients to acquire an additional travel insurance with a larger cover than the included with our tours. Please inquire your travel agency for more information.
Should you consider a breach of services contracted with Europamundo, we kindly ask you to bring it to the attention of our tour director or local representative and solicit a written statement with the complaint. If matters remain unresolved, your concerns must be brought to the attention of the Europamundo Duty Officer without undue delay in order to proceed with an urgent resolution of the case. If no action has been taken whilst on holidays, and in case of later complaint, the consumer will be responsible of providing evidences for his claim. Europamundo ensures a response to all complaints received within 40 days after the end of the trip from the travel agent where services were contracted. Europamundo will not attend any complaint received later of this period as this may affect our ability to investigate and take remedial action.
The responsibility for the processing of your personal data belongs to Europa Mundo Vacaciones S.L.U CIF: B81742421 and it is subject to the obligations derived from the General Data Protection Regulation. Contact details for this purpose are Calle Garcia de Paredes 55, 1º planta, 28010 - Madrid , Telephone: +34 917 589 200, firstname.lastname@example.org and/or the data protection officer in JTB, email@example.com
Provided data will be used for managing booking holidays, tours, transportation, accommodation, the issuing of tickets and other tourist services; as well as to organize and sales of tourist packages, either retail agents or final consumer. Personal data may be transferred to the relevant suppliers and other third parties which required it for the proper performance of its functions.
Costumer has the rights to object, request access to personal data or rectification of any inaccuracies, restriction of processing or withdraw any given consent.
More information about our privacy and data protection policy available at: https://www.europamundo.com/eng/terms_use_privacy.aspx