These are comments automatically selected from the satisfaction questionnaires filled out by our customers.
Highlights of the tour is surely the camel ride and 4-wheel drive in the Morocco desert. It was exhilarating and fun for us.
This was our second trip with you. last year we took Greece-Turkey tour. Itinerary overall was good. Most hotels were good, two of them below average, two excellent. Overall experience was good except following two complaints. 1. Our tour was supposed to be only English speaking except one area but the whole tour was bilingual Spanish and English. Spanish was given more importance which is not we were told by our agent. 2. Most disappointing was that at two places, Spanish speaking people were place at very good hotels one was Hilton while we English speaking were placed at average/below average hotels. This was not good at all. We did complain to the Guide and our travel agent and both of them have forwarded our complaint to you. Hope above two complains are in order and you will look in to them. Warm regards
This was our second trip with you. last year we took Greece-Turkey tour. Itinerary overall was good. Most hotels were good, two of them below average, two excellent. Overall experience was good except following two complaints. 1. Our tour was supposed to be only English speaking except one area but the whole tour was bilingual Spanish and English. Spanish was given more importance which is not we were told by our agent. 2. Most disappointing was that at two places, Spanish speaking people were place at very good hotels one was Hilton while we English speaking were placed at average/below average hotels. This was not good at all. We did complain to the Guide and our travel agent and both of them have forwarded our complaint to you. Hope above two complains are in order and you will look in to them. Warm regards
our trip was excellent. we are very happy with Aman Gonzalez, our you guide fro Barcelona to Granada. He was very caring and helpful. our tour guide Karim in Morocco was excellent.
ver well coordinated trip. everything was as expected. covering lots of places in the itiniery.
The organization of the tour is excellent. Everything was coordinated effectively. A point for improvement to consider, consider replacing some of the hotels used as some of the hotels are old and dilapidated.
lf Tour bus can have better air condition and better air ventilation like heat and cool air
To supplied more options and info on lunch dinner restaurants if not included in the tour
The guides in Morocco, Serville, Lisbon, and Madrid were very helpful, courteous, and professional. The drivers in Barcelona and Morocco were great, too. Some of the bus trips were too long. We did a lot of sleeping on the buses with very little worthwhile sites to see in between. I traveled with a friend, and we had booked single rooms, but our rooms were not always next to each other or on the same floor. Some 4-star hotels should be downgraded to 3-stars. As single supplement travelers, we paid more per person, but in some hotels e.g. Hotel Praga we had very small rooms. But, for the most part, the rooms were ok. I would have liked more free time for culinary pursuits. Very often, we arrived at our destination late into the night and had to contend with hotel cuisine.
I felt that Europamundo truly took care of our well being especially in the time that we were caught in the middle of the international lockdowns because of COVID-19. The hotels were good and breakfast has good variety. The places visited are wonderful and beautiful The guides are very friendly and professional.
The tour was well planned and coordinated. The hotels are clean and with good breakfast. The guides are very professional and very helpful. The best thing I can say is that in this trip, Europamundo took very good care of us especially it was a time of uncertainties because of the international lockdowns. I felt very safe and truly well taken care of until we got out flights back home Thank you
The hotels were good. The buses clean. The optional excursion good except for the Berber Fantasy... The whole trip would have been fantastic for sure except that it was prematurely terminated with the international lockdowns... Considering the situation, I thank Europamundo for taking good care of all 100 of us in the group. You truly protected us Our tour director Pedro Vega and his colleagues made sure we all made it back to Madrid where we could get flights back home. Your company made sure we had hotels, food, transportation and continued support until we all got home. Europamundo will always be on the top of our list
Our Spain, Morocco and Portugal trip was one of my best europe tour experience Europamundo made our itinetaries less stressful and enjoyable. Our tour guides were all professionals. A special mention to Pedro who was so organized in every detail of our travel. He sees to it that we get the right information and was very accomodating. For sure, we will plan our next europe escapade with Europamundo
Mountains and landscapes of Morocco as well as the Sahara desert trip like 4x4 trip and camel ride.
Some of the guides were rather poor and disinterested, especially Ahmed Riad. Some were everywhere and unclear giving conflicting information at all times, like Ana Teixiro. Generally, all were very good when it comes to selling options, which can be offputting when we purchase tour for the main purpose of travelling that country. Riad was the worst, fobbing off questions that were posed. Local guides were quite good and knowledgeable. Pedro turned out to be the best guide of the lot.
The trip is very good esp Morocco. Our guide Ana is excellent. It would be very helpful and safe for people who have mobility issues to know before hand if they are able to participate in climbing up steep stairs and roads, long walking on uneven roads and paths. The levels of physical activities should be documented in the itineraries
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