These are comments automatically selected from the satisfaction questionnaires filled out by our customers.
Daily tours were starting earlier than mentioned in detailed itinerary.
Sufficient free time was available.
Hi Ms Khan, Thank you for checking on us and our trip. Generally, the trip was well planned and executed. However, the following could be improved. Here is my feedback. Transport transfer on day 1 - The driver brought a small 2 seater car to fetch us and another family, leaving us to squeeze like a sardine with little ventilation. Paris and Switerland, the tour was well executed with little glitches. We did not have much time at Luzern to do shopping as promised. We were only given 45 mins, which is only sufficient to buy our lunch and get back to the coach. The hotel at Switzerland was also not good as it was dirty. You may have integrated Mt Titlis in the tour instead of making it an optional tour. As for Italy , I was very upset with the tour leader Raid as he was full of sarcasm. He did not plan the journey well as he did not give us time for lunch or dinner. He reaches Milan at 7 pm, where the church is already close, and the shops are also im the verge of closing. The coach used in Italy to bring us around is meant for kids instead of adult. The lady driver put our lives in risk. If missed The bus would have toppled from the cliff. She does not know the places well, wasted time. I hope future tours could be better. Thank you. Kumutha
The trip was fine since it was our first trip I enjoyed the places.
it was average experience as a teenager travelling with my parents , few places were very much covered but thought few more could be covered considering Eiffel tower was covered unnecessarily twice once in even and next day morning , the evening trip was just for photos from back side instead of this we could have covered some other spot in PARIS
Overall I will rate the trip 3.5 over 5. The trip did not cover most of the sight seeing places that we were really looking forward too. The trip guides moreover informed us in the BUS about the visit and we had to manage ourselves. Free food in Grindelwoods was a joke even our hotel breakfast was better.
Experience is unforgetable. It was so happy with very accomodating tour guide and driver. Hotel and food are okay. We will travel again using Europamundo
The journey was efficient and accommodating due to the tour guides and tours followed.
Tour guide was very friendly
The tour guides were friendly and accommodating.Each one is treated like family.
The tourist guide is so accomodating and helpful. Hotels are good and bus has comfortable seats. Package tour price is affordable. Europamundo is a good company. We will be using the company in our succeeding trips.
My experience with Europamundos tour of Europe was nothing short of extraordinary. From the picturesque landscapes of France to the majestic beauty of Switzerland and the cultural richness of Italy, every moment was a joyful treasure. The itinerary was meticulously planned, allowing us to explore each destination thoroughly while also providing ample opportunities for relaxation and enjoyment. I would recommend booking a pre-night and doing the Disney tour, as well as booking a post-night in Rome at the end of the tour, as I felt there was more to explore in Rome. Despite an unfortunate situation in Paris, where I lost my backpack with my laptop and personal belongings in the hotel lobby, the tour manager, Eric, helped log a complaint at the police station in the next city. The tour guides were knowledgeable, friendly, and passionate about sharing their expertise, enhancing our understanding and appreciation of each location. I must especially commend the tour managers, Ms. Yurena and Ms. Marina, whose exceptional dedication and care truly made the journey unforgettable. Their attention to detail, professionalism, and genuine warmth enriched our experience and left a lasting impression. Additionally, I would like to express my gratitude to the bus driver in France Mr Arturo not sure if i got his name correct. He was very kind and always greeted us with a smile. He went above and beyond by helping the elderly passengers, lending his hand to assist them in getting down from the bus. The accommodations were comfortable, and the transportation was seamless. I would highly recommend Europamundo to anyone seeking an unforgettable journey through Europe for an affordable price. Their commitment to customer satisfaction and exceptional staff truly set them apart. Thank you, Europamundo, for an adventure that will remain etched in my memories forever. Love from Sri Lanka ????
The guides who conducted the tour were very friendly and did a great job of sticking to the itinerary and being flexible where needed - cheers to Yurena and Marina who were my favourites
Tour well organised. Our arrival and departure transfers to and from hotels excellant. Hotels decent. Breakfast fairly OK. But in Paris hotel we stayed we found it very congested. We had to wait in the queue for a long time and then rushed our breakfast to be on time for the tour. Elevators also the same. We had to use stairs carrying our bags. Most of the tour quite good and we are happy. But in Italy morning tour was rushed and completed.We joined the walking optional tour from 3.45 to 6.30pm. Hotel transfers done only at 8.15pm. It was too tiring. If we didnt join the walking tour still we had to wait till 8.15pm. That arrangement not satisfactory. I felt charging extra 35 euros for a walking tour was too much. Our humble request to unload one of our baggage in Italy inconsideratly overlooked. Both driver and the tour guide was not helpful.This would never have happened to a tourist in my country.
In Italy certain tours were rushed and completed at 12.15pm to accomadate optional tours which we dint like. Finaly we were provided transport to hotel only at 8.15pm. Those we didnt do optional tours it is a waste of time. We joined the walking tour which was over by 6.30. WMost of other days well organized.
Most liked: 1. Tour guides - shout out and kudos to Eric and Eva; well done They’re both knowledgeable and with sense of humour. Looking forward to have our next trips with them. 2. Itineraries- loved when “not so famous places” from our perspective; like Lyon is such a wonderful place; as well as Rapperswil and Neuchatel were highlighted. 3. Chosen Hotels were also good and nice. 4. Giving us other options when uncontrollable events happened like the crazy wind in Grindlewald and in Swiss Alps. Our safety comes first in lieu of the original planned itinerary. Eric handled it well despite of pressures received from other guests. 5. Duration of the actual daily tour were just right including bit not limited to our mornings call time.
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