These are comments automatically selected from the satisfaction questionnaires filled out by our customers.
Positives: Our guide Dioni was amazing She was very friendly and provided us great information, she even went out of her way to take us to the famous perfume store in Cologne. She made the trip such a positive experience. I really enjoyed the cruises organised for us and was happy that we were given a local guide in each city. I enjoyed the tours around the cities, and also loved attending the concert in Vienna optional activity, and the cheese factory in Amsterdam. Overall I really enjoyed the trip and felt it was a great way to travel around Europe and see the major sites in the cities we visited. The bus was very comfortable. Negatives: Our other guide Monsie was quite cold and disengaged. I believe she told a fellow passenger to go away when they asked her a question. Monsie also left a passenger behind on a day trip as he was not at the bus on time. She did not tell us there was wifi on the bus. However, she did provide good information. I was disappointed that not all the optional activities listed on the website were available. I also felt that the quality of the hotels differed a lot. Some were really nice and others were small airport hotels far away from the main city. I wish we could have had longer in each city, it was quite rushed.
Being in the tour industry myself, I found the trip very good. Enjoyed it very muchl
All the tourists attractions we have been to were great, I am particularly fascinated with the building architecture of Netherlands and the castles in Germany. I was a bit anxious about the driving of the first bus driver we had. I was more comfortable with the 2nd driver.
Toured places and tour guides were excellent
Excellent...good hotels..guide..great places covered.. Europe mundo gathers people all around the world and makes world more closer...
Its really good.though its hectic but understandable in the context of covering all the places as possible..good guidance about various places through local guide as well permanent guide.. Overall experience is superb and we are coming again in 2024
It was a pleasant trip. But we faced an issue with airport transfer in vienna, the driver left even we were on requested location, so we had to take a taxi to the hotel, but we got a compensation from the company. One annoying thing was the bus transfers between cities, maybe it is the program is like that but I hope cites selection would be with less time bus transfer. The guides were nice and helpful. The accommodation was good also the city tours, but I was hoping it will include more attractions especially in Vienna. Thank you.
i didnt find the transfer at the airport
This is our first time with Europamundo and we are very grateful as we have very helpful and kind tour guide. The phasing on the itinerary is just right for us and not tiring.
Everything was excellent. The logistics of the excursion were very good. Drivers and guides were amazing, the best. I love it. Two thumbs up.
Very kind tour leaders, amazing destinations
i like all the tours
i like all the tours
Julio Bilkar did a very good job He was more than accomodating to all even though others were he remained very patient and attentive to all our needs. He made sure we had a perfect trip Very warm and sincere person Thank you so much Julio Well done
Loved the variety of activities especially the boat cruises on the rivers. Tour guides Maria and Mariano were amazing. I had my birthday on the trip and Mariano went out of his way to make it special for me by purchasing gifts and eats and celebrating with all on the bus. That was very thoughtful. Thanks Mariano you are an awesome and knowledgeable tour guide.
Tour guides were great and informative. The buses were comfortable and clean. Most of the hotels were good, especially Park Plaza in Amsterdam.
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