These are comments automatically selected from the satisfaction questionnaires filled out by our customers.
We had a pleasant and memorable tour. Our tour guides were very accommodating and friendly. Our co-passengers are all friendly and cool. Overall, we had a very enjoyable trip.
Very nice companions. good behavior
yes, all nice people around. liked it
We enjoyed our tour Thank you so much.
The guides were very knowleadgable
I was very impressed at the level of coordination and commitment displaying by the Europamundo ground handling team. Other than the delay on Day 1 in getting the room which was quickly resolved after my agent, Travel Bridge reached out to the team, the tour from then onwards was nothing short of excellent. The guides were really good and due to the mix of nationalities leaning more towards Spaniards, they conducted the tours in both languages. I was fascinated by the countries we visited, especially Madrid and the tour was really worth the money I spent. I look forward to my next tour with Europamundo in two weeks.
The trio was amazing and very well coordinated. Our transfers were on time and very attentive. The guides were knowledgeable and professional. The only bad thing was that some passengers would take other passengers seats at the first stop. The guide addressed the concerns but some passengers were rude. I think if the guides would explain you need to remain in your Same seat throughout the guides tours it would avoid some very uncomfortable situations and people would be aware of the expectation from the Beginning
Very difficult to have guide speak 3 languages at the same time, Noone mentioned it will be multilingual, I might reconsider in this case.
The vouchers were not obvious on the website. Use the words Hotel Voucher. We spent hours on the phone looking for vouchers, then NO ONE wanted them. Covid documentation was a nightmare, more info on that would have been helpful.
I am glad you accept kids in your tours
Hopefully all tours be included, no more Optional tours
I like the hotels, but it can be better if it is at the city center. The optional tour online buying was all refunded. I also need to see the refund of Sagrada Familia back, as what our guide, Diego said.
We were left on our first day October 18 in Lisbon. The time was change and did not provide change of time. The Hotel was not informed and we were waiting at the lobby 30 minutes before the original time of 9:00 am. I do not know when the message board was updated. I did not see the change of time. For the October 19 trip, checked the board message the night before and on the day the message did not change. It was scary if we get left out again as it was a trip from Lisbon to Madrid. Because we are starting the trip in Lisbon, the tour guide should have provided a message on out Hotel Room telephone that the departure time was change like what Ana provided with our trip in Madrid. Also, the time posted at the information desk in Madrid. Ana was excellent. I appreciated Ana very helpful. As a result, we had to find our own way in Lisbon at out own expense which was included in the package. We arrived a day before the trip to ensure we will join on the trip but was left out.
The tour was well organized and details provided in advance.
Overall satisfied with the tour. Guides were pleasant and knowledgeable. Drivers were safe and friendly. Areas to improve is to ensure bud drive back to the hotel when guests were left to tour the city. We were a big group 17 pax and were left in the city to find our own means to get back to the hotel. The Sintra excursion was a disappointment to the whole group as we were not taken to the actual Sintra Castle but only at the bottom site where there is not much to see. We all felt short changed for the excursion fees we paid. The Flamenco excursion was unsatisfactory too. Also we were misinformed that the Flamenco is outside the city and would be tight if we watch the bull fight show of 6pm. We were all dismayed when we were taken the Flamenco venue located only within the bull fight stadium.
Tour Lisbon-Fatima-Madrid-Barcelona Sep 19-25, 2019 Our group of 8 couples from Canada had a blasts We did not expected a comprehensive tour experience and the great professionalism from your tour leaders particularly Toni, Ana, Yelda, Angeles, not to mention local tour leaders Carolina, Annabella and Teresa. Tour started at Lisbon Sep 19 and ended at Barcelona Sep 25. The hotels were above average and the breakfast had lots of choices and were filling until the early afternoon hours of the tour. I guess, we got a great deal for the tour package. As in any big company, we had some minor glitches. I will summarize some below: - Only 2 of the 7 rooms were available at Holiday Inn Express in Lisbon when we arrived 1 pm. Waited an hour to accommodate all of us. I guess the hotel was full the previous day. - During our bus trip from Zaragoza to Poblet 2 hours, the bus air conditioning did not work. Two hours of sweat and no air ventilation. Temp reached 29 deg C inside the bus. The driver decided to open his window only during the last 30 minutes to bring down the temp. He gave us free bottled water 1 eurosomewhere in the end. I guess this is unavoidable circumstance for the trip. - The Sintra Excursion was not properly handled. The local tour guide Annabella did not mention to us that the top castle could be reach by bus, tuk-tuk or taxi. We had 1.5 hours in the area. My friends were supposedly looking forward to see the castle place. She should have given that option, I think. - In Madrid, my friends were interested to watch the bullfight scheduled Sunday at 6pm. However, we have a Flamenco excursion at 9pm. Yelda, our tour leader DID NOT mention that the Flamenco site is inside the bullring area too. We should have booked a bullring fight with my friends and just met them after the bullfight. Bad decision on her part. I guess she want it as a secret location surprise. Too bad, we missed it - We had no transfer from Sagrada excursion/La Ramblas to the hotel. We paid 45 Euros each just to be on your own, afterwards? All of us ended paying taxi to reach our hotel. They should have provided bus for our group of 17 persons. - Again, we had no transfer from Plaza Mayor to the hotel. We ended up taking the Metro. Is this normal? Anyways, our group had fun and fond memories of Portugal and Spain. Thank you very much Europamundo. We will be back again using your services in the future. We will also recommend you to our friends. Lessons Learned: Not to book the excursions we booked Sintra, Flamenco, Sagrada. All had mess up the bus schedules of our group - as such, bus schedule pick-up/logistics and program were affected. Ola Cheers Renato Buenaventura Mississauga, Canada 9/28/2019
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