These are comments automatically selected from the satisfaction questionnaires filled out by our customers.
Overall trip was good. But everyday buses were changing woth lot of new passengers. Local city tour guides were more interested in selling optional tours. In my opinion English tours to be conducted separately. In our tour there are 3 languages spain, portuguese and english. Those who cannot understand feel very boring and irritating. Generally they give priority to Spanish Portuguese. Our guide Lucas never get chance. Europamundo née to look into hotel quality where basic needs to be provided like water bottles, kettle, etc. Overall my experience with Europamundo was very happy.
In addition to emergency number one customer care number should also be there for any query/ assistance. Need to hire more english speaking guides. In city tours - more tourist places inside visits to be covered like palace in Madrid or some museums. Lot of priority has been given on optional tours rather than city tours.
Good value for money
Changing buses so many times with different groups of travellers can be a little disorienting; otherwise its good value for money
Very comprehensive and generally very nice hotels and very good guides.
Splitting the bus between english and spanish speaking tourists was a good idea - meant the english bus only had 13 of us and we could spread out. Plus it made speaking to the guide so much easier when he didnt have to repeat everything in spanish as well.
There are a few hotel that we stayed especially in Morocco are below standard and smell stinks. Also,in MoroccoI was taken advantage by would be staff for not letting me ride the Camel considering I paid myself the Camel tour ride.Also,2 guys force me to pay 40.00 for an empty sand bottle. Too much hassle by local vendors to buy their stuff.The country is beautiful but discouraging to the tourist.I was also pickpocketed either in a restaurant in Valencia or in a washroom. I lost almost 1000.00 Euro.I put my money in my side pocket with snap on but it was unsnapped without me noticing it. I think, theres more than 1 guy who operate this pickpocket business. Or, theres an older man who set me up to use the lift coming down from 2nd floor to 1st level who I think also involved with this sting operation. So, Be careful.
We didnt like the small hotel rooms, the constant changing of buses and passengers, some of the buses seat room unacceptably small, some of the tours we were crammed like sardines in the bus - too many people, some of the tour guides gave very limited information in English, they concentrated in Spanish
Need some organization and better communication. Bigger cities were terrible. Started the trip terrible but as time passed got better. Best part of the tour were Morocco and Northern Spain.
I enjoyed the Big Tour of Spain, Morocco and Portugal. I am pleased with the promises fulfilled, professional guides and pleasant stays during the tour.
This was a GREAT trip I found the experiences with the guides wonderful. They were very informative and interesting.Inart of the trip I was the only English person. The guide that worked with me was Maria Hoyer. She was very very good, provided detailed information, was very easy to talk to and had a GREAT personality. This in particular is key to a memorable experience. She made that part of the trip very enjoyable
Too much too fast We needed more time in several spots, less in others. TA did not advice about the hectic pace. Madrud and Barcelona were extremely confusing with the changes in buses, groups, guides, etc.
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