Part 1. Igor was a good guide unfortunately after a passenger suffered a theft he was unable to conduct the tour effectively. This badly impacted two days of the tour. Bad things happen, may I suggest you increase the level of communication on passport safety, we have toured with other who maybe over emphasise theft risk pick pockets etc. Risk maybe low impact is significant. Part 2 Viktor was excellent and informative as we had two guides they could effectively deal with t tour. PARK GOLDEN VIEW Ohrid is not up to standard, the people running the hotel need to improve standards. This was notable s other hotels where of high standard. Overall this was a great tip. 1st century communication would help, if the guide is late delayed whatever a communication mechanism in the app would help maybe with an alternative SMS message for those not on-line. Itinerary says 3:00 p.m. - To join the city tour, please come to the hotel reception. I am there only to see a note saying guide is running late wait about for over an hour, bad start caused by poor communications. Dubrovnik guide left us in incorrect hotel no ability to communicate with guide, had to use app emergency contact.

Well organized with all the necessary information around. Good choice of locations and hotels as well. Information provided was clear and consistent

I enjoyed the trip very much. The trip contained important places to visit in each city. The guides were helpful and polite. I have a few suggestions: You may want to add 1 extra day in Bulgaria as an optional or keep it for 2 days instead of one day. Also the English interpreters were always very short in description compared to the Spanish interpreters. It should be equal . Also suggest, a map of important REAS TO VISIT ON YOUR OWN to be provided each day so we are not looking for google maps and info on google to see what to visit. Hotels were excellent except for one hotel. I plan to take another trip with you but want to have some assurance that enough English speaking will be in the tour at least 10-15 and the tour guides are paying equal importance in description of our trip. Excellent coordination in picking up from airport and at all daily events. When I needed to call, I got only Spanish answers and not English and this is not helpful for an English speaking person.

Tour was professionally conducted and itinerary fully adhered to. Good coordination and there was no hiccups. Polite and helpful guides including, Johana, assigned English speaking guide, Victor, and local guide, Ani. Comfortable transportation, accommodation and good meals.

nice service

Very fast paced. Unfortunately, we arrived at some destinations at night, so sight seeing/picture taking was limited. All hotels, with the exception of the one in Greece, were very good. The one in Greece smelled very bad, had no shower head, I had to go down to the reception to request light bulbs. Bus was very comfortable, sights were wonderful. Rumi, the tour guide is amazing. She made the trip. Overall, wonderful experience