These are comments automatically selected from the satisfaction questionnaires filled out by our customers.
I really enjoyed the city tours and a bomb dome. David Solanes was very attentive and assisted us with all our needs. The tour guides were very nice and did a great job. I really liked Saul, Rei, and Nadia. With a little more practice, Sauls English will improve. He has great potential.
Had a wonderful Experience With our tour guide David. Very expressive And funny.
The best time of our lives in Japan.
It was one of the most amazing and lovely experience with the team, especially David Solanes and David Muñoz. Japan, the country has been nothing but special and amazing. The most memorable trip and something that well be treasuring for our entire life.
We were quite happy with the tour. We were not told by our travel agent that the tour was in Spanish and English but we enjoyed listening to the information in Spanish. I think our last day in Kyoto was disappointing because of the timing. I suggest we could have left the hotel one hour later in the morning and not returned to our hotel before going to the Geisha area. Had we been there earlier in the afternoon, we may have seen a Geisha and before hand the rest of the area in day light. I would have liked the bus to take us back as well on that evening instead of paying for a taxi. There was also confusion when we needed to return to Tokyo on the bullet train . Our travel agent and the Europamundo itinerary both stated that we would catch the bullet train at 10.00am and return to Tokyo at 2.09pm. The night before the tour guide kindly arranged for us to catch a later train because we had been told to catch the 8.06am with Erica which meant we would have to wait four hours in Tokyo for our connecting train to Nagano. David Solanes was a pleasure to have as our tour guide. He was informative and entertaining with his material. He made effort to learn to know his clients in the short time we were together.
You covered a lot of good places in japan. Mt Fuji done very well
We had a great trip to Japan and we found Europamundos trip well organised and covered a lot of good destinations. In terms of suggestions, please consider balancing the daily itinerary as some days were very crammed with a lot of spots and walking. You should also consider the age of the group members as everyone will not be able to walk at the same speed or have the same level of fitness. Further, food preferences will need more attention as vegetarian food was not provided for in most places.
The trip as united enjoyable particularly Mt Fuji and Kyoto. The hotels were also good with the exception of Candeo Osaka and Hiroshima. There are two issues which I want to point out. I am a vegetarian and though the guides did their best to convey this to the restaurants where we ate, the food was limited to tofu based dishes. Ultimately I had to skip the meals and eat in my own. In this age of veganism I did not expect to have an issue with food. Also, I being 70 found that the free time given to see each site a bit short in many locations where there is more to see and long where there is not. Sometimes the guides walk too fast and it is a bit difficult to keep up.
The trip was extremely enjoyable for most part and showed us the urban and rural Japan along with the modern and traditional. We covered tokyo, Mt Fuji, Kyoto,Osaka, Okayama and Hiroshima. The guides were quite knowledgeable though we had 3 guides in 9 days Hotels were good except to the Candeo at Osaka and Hiroshima. Rooms were small and claustrophobic. Also there is one day in kyoto where the sightseeing involves a lot of walking Bamboo forest, Tenyurji, Imperial Palace, Fushimi Inari and at the earliest can end by 3. A small snack served o the bus would be very helpful. 6 meals were included in our tour but they were all similar with sukiyaki and sashimi/ tempura. The other cuisines of Japan were left out. Also, 1 or 2 buffet meals with alternate spread may be ok for outsiders. The option for vegan and vegetarian people was limited to tofu which was not expected in this day and age.The trip does say a lot of walking and we came prepared for that, but in many of the locations the time give is insufficient to cover or even see properly. Also, since the tour allows all age groups,the speed of the seniors/ older persons should be kept in mind.
The bus transportation was very good. They clean, on time and driven very well. The majority of passengers were seniors that may require more frequent restroom stops on trips that take longer than an hour. Consideration should be taken by the guides when older people are part of the tour. Guides are understandably under time constraints but should not walk so fast that seniors can not keep up without holding up the entire group. You should inform participants when theres many stairs or the requirement of walking more than 10-15 minutes to a visit site. Parking the buses as close to attractions would make things easier for everyone. Spanish translation seemed to have a priority over English. Its obvious that your company is based in Spain,but it might be appropriate to ask while booking what is your primary language and schedule tours groups accordingly. Dietary restrictions of some tour members caused delays and complications with meals. These should be communicated with the guides so they can make appropriate arrangements. Hotel accommodations on the whole were fine but several times we had the surprise of twin beds For a couple married 52 years this was a surprise. Several of the hotel stays were very nice but others were very small with few amenities. The last hotel in Hiroshima Candeo was a disappointment. Entering the hotel through the backdoor garbage area was not pleasant. There was confusion and miscommunication about where the lobby meeting place for dinner was and we missed our dinner we paid for. Please reconsider using the Shinagawa Prince Hotel and the Candeo hotel chains. The rooms at each location were very small and cramped. Their locations may be ideal but service etc. for guests were limited. No concierge,no assistance with luggage, limited English speaking staff made staying there difficult.
The tour guides were knowledgeable, vibrant, and fun. During the trip we covered an extensive area of Japan, our tour guide manage the times almost to perfection dispute traffic and rain.
The mount fuji visit was great.
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