Who are we?

Europamundo Vacations (EMV) is part of the JTB Group, one of the largest travel groups in the world, founded in Japan over 100 years ago.

Europamundo was established in 1997 as a family-run company. Over the years, it has grown to become the leading provider of European tours in Latin America, also offering tours around the world and operating in more than 70 countries.

We are a company that does not sell trips but rather EXPERIENCES. In Europamundo we create responsible tourism through which we aim to transmit the importance of appreciating and caring for our surroundings, the lands we live on, the different cultures, different ways to face life, all thanks to the workers that make it possible to provide customers with a great added value, which is a passion for travelling.

OUR MISSION

Our mission is to create experiences in our customers to allow them to see different cultures through flexible circuits with possible value for money.

OUR VISION

To continue to be a leading innovative company in the tourist sector, aimed at the customers and wagering on technology, creativity, security and, above all, responsible and sustainable tourism.

OUR PRINCIPLES

The principles declared in the company are:

• a) We are all Europamundo. Therefore each of us is a principal asset of the company.
• b) We do our work effectively, responsibly and rapidly, adapting to change.
• c) We seek personal satisfaction and that of our customers.
• d) Our behaviour and our image must be a reflection of the seriousness and professionalism of the team we form.

And those reflected in our code of ethics:

Respect.

EMV respects the local cultures of each community and country in which it operates and the countries of origin of the passengers, adopting a committed attitude and trying to contribute to the socio-economic development of these places and to the awareness of their cultures.

EMV takes respect for people and their dignity as a fundamental value, and subscribes completely to the declarations and agreements described in the criteria of action, point a).

EMV is committed to sustainability, preserving the environment by adopting procedures to reduce the environmental impact of its activities.

Transparency.

Transparency is a fundamental principle for customers, shareholders, suppliers and generally for society, and creates a climate of confidence in EMV’s business activity.

EMV assumes the commitment of giving its customers full and precise information for their activities, providing shareholders with the relevant financial and corporate information, and contracting supplies in a framework of free competition.

Professionalism.

Excellence is one of the fundamental values for EMV, placing the satisfaction of customers, suppliers and employees at the centre of our professional action.

EMV’s action with the general interest groups and particularly with the workers is one of honesty and professional responsibility, creating value for the environment where it operates, and for its customers.

EMV considers the capacity and contribution of each of its workers, and the values and principles that drive them.

Confidentiality.

EMV has the obligation of protecting the personal and private information of each of its interest groups, and particularly that of customers, employees, shareholders and suppliers.

The requested personal information must be adequate and pertinent for the purpose for which it is required.

All information received must be safeguarded and only used for the purpose for which it was transmitted, respecting all rights of access, rectification, cancellation and opposition and all in accordance with current regulations in this area and the internal rules on the treatment and confidentiality of personal data.

Social Responsibility.

In carrying out our activity we must consider not only the economic profit, but also the social and environmental benefit.

Through its Foundation, EMV is a partner to the World Tourism Organisation‘s ST-EP program, and takes on the commitment of funding projects to attenuate poverty through sustainable and responsible tourism, and promoting dialogue and interculturality.

Dialogue and interculturality

For EMV dialogue and the sociocultural authenticity of the communities in which it operates and the communities of origin of the passengers is a basic principle, and so it will very positively view all experiences, activities and projects carried out from the Europamundo foundation and Europa Mundo Vacaciones to bring dialogue, their cultures and customs and their uses to all interest groups and especially to all EMV staff, guides and collaborators in direct contact, in order to create a more tolerant, diverse and sustainable world.

OUR VALUES

We want to share the values always present in Europamundo with you:

Customer orientation. We meet the needs of internal/external customers by ensuring that their expectations are met and demonstrating passion for improving the service and commitment to continuous improvement.

Responsibility. We are the largest circuit operator in the Latin American market, which imposes great responsibility on us. The company management also has the enormous responsibility of directing its work teams, involving them in the Europamundo project and transmitting the company values.

Creativity. Europamundo has great capacity to identify, develop and apply innovative focuses for the daily situations and problems in its area of responsibility before its customers and workers.

Commitment. In Europamundo, enthusiasm is what drives us to give the best of ourselves to others, to fulfil the dreams of our workers and customers making them important figures in the business challenge of the Organisation, involving, listening, sharing, helping others, collaborating actively and acquiring the greatest possible commitment to effectively contribute to the goals and results of the Organisation.

Flexibility. We assume new processes, situations, tendencies and resources with a practical and positive sense. Our ability to adapt in different situations and with different people and cultures enriches us personally and professionally.

Listening. We must stress our willingness and capacity to receive and understand any information our customers and workers send to us. Europamundo creates “community”, we love to listen. We therefore create the necessary technological tools to help us approach their needs.

OUR GOALS

The EMV philosophy, its goal, is the need to work in a team, to combine our efforts, and the importance of each individual worker, of listening to their suggestions, of receiving their ideas and discussing their points of view. There is a clear need to work with our interest groups, distributors, suppliers, travel agents and employees. It is fundamental to create bonds with the travellers in order to share their impressions, their photographs, their travel experiences through their emails, our blog and the social networks.

Success lies in the engagement of the employees to achieve the goals and carry out their work, working as a team but using their creativity and extra effort individually as a person and professional, and absorbing the company values in their daily work.